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Returns and Claims Policy

This policy outlines the procedures for submitting both return and claim requests. Adherence to these guidelines ensures efficient processing of your request.

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Legal Disclaimer

 

Please Read Carefully:

This document constitutes our standard Returns and Claims Policy and forms part of our Terms and Conditions of Sale. By making a purchase from our webshop, you agree to be bound by this policy. While we strive for accuracy in all information provided, this policy is subject to change without prior notice. We reserve the right to amend, modify, or update this policy at any time. It is your responsibility to review this policy periodically for any changes.

This policy does not affect your statutory rights as a consumer under applicable consumer protection laws.

Refund Policy - The Basics

 

Our refund policy is designed to be fair and transparent, respecting both consumer rights and business operational needs. It primarily addresses two scenarios: Returns (Right of Withdrawal/Exchange) and Claims (Defective or Damaged Goods).

1. Right of Withdrawal/Exchange (Private Individuals Only)

  • 14-Day Cooling-Off Period: As a private individual, you have a statutory right of withdrawal or exchange for a period of 14 days from the date you receive your order when shopping online.

  • Condition of Goods: To exercise this right, the goods must be returned unused, undamaged, and in their original packaging, with any seals or technical seals unbroken.

  • Return Shipping Cost: You, as the private individual exercising your right of withdrawal, are responsible for the cost of return shipping.

2. Claims (Defective or Damaged Goods)

  • Defective Upon Receipt: If an item is defective upon opening the package, or if a fault develops with the item, private individuals have the right to make a claim within 14 days from the date of receiving the package.

  • Transport Damage: Important: Any damage incurred during transport must be reported directly to the respective transport company immediately upon discovery. Our policy does not cover damages caused by the carrier if not reported to them.

  • Reimbursement for Claims: In the event of a valid claim for a defective or incorrectly delivered item, we will reimburse the return shipping costs and the amount you paid for the damaged or incorrect item, provided we cannot send a new item to you within a reasonable timeframe.

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Detailed Returns and Claims Instructions

1. Claims Process (For Defective or Damaged Goods)

This instruction applies to all types of claim requests.

  • Application for a Claim Number: To initiate a claim, it is essential that you accurately complete all required fields in our online claim form (or designated claim application process).

  • Approval Notification: We will contact you via email as soon as your claim request has been approved. This approval will include further instructions and, if applicable, a unique claim number.

  • Essential Return Condition: All products MUST be returned in their original packaging, complete with all accessories.

  • Packaging Requirement: Always ensure the product is sent in suitable outer packaging to protect the original packaging from damage. Package the goods carefully to prevent any damage during transit.

  • Documentation: Enclose a copy of your claim confirmation (including the claim number) with the returned item(s) and send it to us.

  • Important Note: Returns received without an approved claim number will not be accepted and may be returned to the sender at their expense.

2. Return Process (For Right of Withdrawal/Exchange - Private Individuals)

This instruction applies to all types of return requests from private individuals exercising their right of withdrawal or exchange.

  • Application for a Return Number: When applying for a return number, it is crucial that you accurately complete all required fields in our online return form (or designated return application process).

  • Approval Notification & Validity: We will contact you via email with a unique return number as soon as your return request has been approved. This return number is valid for 14 days, and the returned item(s) must be received by us within this period.

  • Essential Return Condition: All products MUST be returned in their original packaging, complete with all accessories. Please be aware that the product must be unused, undamaged, and with any original seals/technical seals unbroken to qualify for a return.

  • Packaging Requirement: Always ensure the product is sent in suitable outer packaging to protect the original packaging from damage. Package the goods carefully to prevent any damage during transit.

  • Documentation: Enclose a copy of your return confirmation (including the return number) with the returned item(s) and send it to us.

  • Important Note: Returns received without an approved return number will not be accepted and may be returned to the sender at their expense.

3. Specific Conditions for Businesses (Företag)

  • No Right of Withdrawal: The Distance Selling Act (Distansköpslagen) does not apply to business purchases, and returns based on the right of withdrawal are generally not accepted for companies.

  • Inspection Period: Businesses should inspect goods immediately upon receipt and report any potential defects or issues within 3 days to be eligible for a claim or potential return approval.

  • Claim Period: Faults arising after this 3-day inspection period cannot be claimed.

This structured approach provides clear guidelines for your customers, protects your business legally, and ensures a smoother process for handling returns and claims. Remember to link this policy clearly from your webshop's footer and during the checkout process.

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